Terms

Terms & Conditions

These terms apply to bookings with A-Class Taxis. Please read them carefully before confirming a journey.

1. Who we are

A-Class Taxis provides pre-booked chauffeur and taxi services across Hertfordshire, London, and surrounding areas.
If you have questions about these terms, contact us via our contact form.

2. Booking requests and confirmation

Bookings can be requested online, by phone, or by email. A booking is only confirmed once we accept it and issue a confirmation.
You must provide accurate pickup, drop-off, timing, passenger, flight, luggage, and contact details. We rely on the information you give us when we price and allocate the journey.
If key details are missing, inaccurate, or change after confirmation, we may re-price, amend, or cancel the booking in line with these terms.

3. Pricing and payment

Airport transfers are usually offered at a fixed fare. Other journeys may be fixed fare or may be priced by time, distance, or route conditions, depending on the service quoted.
Unless we agree otherwise in writing, payment is due at booking, before travel, or immediately after the journey, depending on the payment method we offer for that booking.
Where you provide a card or other payment method, you authorise us to take the agreed fare and any valid additional charges permitted by these terms.

4. Additional charges after booking

The confirmed fare is based on the booking details we have at the time of confirmation. We may add reasonable extra charges if the journey changes or extra costs arise after that point.
Additional charges may apply for waiting time beyond any grace period, customer-requested changes, extra stops, route deviations, parking, tolls, congestion charges, airport access fees, undeclared luggage, specialist cleaning, damage, or where the original booking details were materially inaccurate.
If the extra cost is known before travel starts, we will normally tell you before proceeding. If the extra cost only becomes clear during or after the journey, we may charge it afterwards and send confirmation by email where appropriate.
Where we hold a saved payment method for the booking, you authorise us to charge that method for valid additional charges under this section.

5. Booking changes requested by you

If you ask to change the pickup time, route, pickup location, drop-off location, number of passengers, luggage, vehicle type, or special requirements after confirmation, we will make reasonable efforts to accommodate the change.
Any accepted change may lead to a revised fare, a different vehicle, a new pickup time, or a fresh confirmation.
If we cannot accommodate the requested change, the original booking terms remain in place unless the booking is cancelled under section 6.

6. Cancellations, refunds, waiting time, and no-shows

If you need to cancel, contact us as soon as possible. Refunds are not automatic and depend on when the cancellation happens, what work has already been done, and any costs already incurred for the booking.
Depending on the circumstances, we may issue a full refund, a partial refund, or no refund at all. We may also retain or charge a cancellation fee, waiting charge, parking cost, or other direct cost already incurred.
The closer the cancellation is to pickup, the more likely a reduced refund or no refund will apply. If a driver has already been dispatched, if airport meet-and-greet or waiting has started, or if the journey has partly been performed, we may retain all or part of the fare.
If you do not arrive, cannot be contacted, or are not ready within the applicable waiting time, we may treat the booking as a no-show. In that case, the fare may be retained in full or in part depending on the circumstances and costs incurred.
If we cancel because of our own availability or operational issue, we will usually offer a full refund for any amount paid that we cannot apply to an agreed replacement booking.
Bookings for passenger transport services are generally excluded from the statutory 14-day cooling-off cancellation right for distance contracts, unless the law says otherwise.

7. Our right to refuse or cancel

We may refuse, suspend, or cancel a booking where this is reasonably necessary for safety, security, legality, or operational reasons.
This may include abusive or unsafe conduct, intoxication, threatened damage, failed or reversed payment, suspected fraud, inaccurate booking details, undeclared passengers or luggage, lack of a suitable vehicle, or events outside our reasonable control.
If we cancel because of your breach of these terms or because the booking details were materially inaccurate, we may retain all or part of the fare and charge for costs already incurred.
If we cancel for reasons within our control and not caused by you, we will usually offer a replacement service or a full refund of any unused amount paid.

8. Delays, airport bookings, and force majeure

We monitor traffic and, where flight details are provided, we may monitor flight status to help manage pickup timing. This does not guarantee that all delays, changes, or airport issues can be avoided.
We are not liable for delays, missed connections, or service disruption caused by events outside our reasonable control, including severe traffic, weather, road closures, police incidents, airport disruption, accidents, industrial action, or system outages.
If a flight is delayed, diverted, missed, or arrives at a different terminal, additional waiting time or re-routing charges may apply, and a fresh booking may be required in some cases.
If we expect a material delay or disruption, we will communicate as soon as reasonably possible and offer alternatives where we can.

9. Passenger conduct and safety

Seatbelts must be worn where fitted. We reserve the right to refuse service if a passenger’s behaviour endangers the driver, vehicle, or other passengers.
Damage or excessive cleaning caused by passengers may be chargeable.
No drinking or smoking is allowed in the vehicle.
The hirer is responsible for a minimum penalty of £50 if the vehicle is soiled due to alcohol sickness or otherwise.
The hirer is responsible for the actions and decisions of all passengers, including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
Child seats can be provided on request where available; please specify requirements when booking.

10. Luggage, accessibility, and special requests

All bookings are one pickup and one drop-off unless otherwise arranged.
Please ensure luggage volumes and sizes are communicated so we can allocate an appropriate vehicle.
The hirer must not load the vehicle beyond its passenger or luggage capacity.
Significant (heavy or voluminous) luggage must be declared in advance so a larger vehicle can be allocated if required.
Tell us about accessibility needs, meet-and-greet requirements, additional stops, or any animal carriage. We will confirm what we can provide and any related costs.
No animals (other than guide dogs and hearing dogs notified in advance) may be carried without prior written agreement.
Personal belongings are carried at your risk. We are not responsible for property left in the vehicle, but we will make reasonable efforts to help locate lost items. Return or delivery costs may be chargeable.

11. Vehicles, subcontracting, liability, and complaints

We may substitute a comparable or higher-class vehicle, or use an approved subcontractor or partner driver, where reasonably necessary to fulfil the booking.
Nothing in these terms limits liability where the law does not allow it, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, missed flights, or missed appointments unless caused by our breach of contract or negligence.
If you have a complaint about a booking, fare, refund, or service issue, contact us as soon as possible with the booking details so we can investigate.

12. Data, privacy, and updates to these terms

We collect and use the information needed to manage bookings, take payment, provide transport services, and handle support issues. We do not sell customer data.
We may update these terms from time to time. Unless a change is required by law, the version in force when your booking is confirmed applies to that booking.
These terms are governed by the laws of England and Wales, except where mandatory consumer law in another part of the United Kingdom gives you additional rights.

Questions about these terms? Contact us.

Terms

Terms & Conditions

These terms apply to bookings with A-Class Taxis. Please read them carefully before confirming a journey.

1. Who we are

A-Class Taxis provides pre-booked chauffeur and taxi services across Hertfordshire, London, and surrounding areas.
If you have questions about these terms, contact us via our contact form.

2. Booking requests and confirmation

Bookings can be requested online, by phone, or by email. A booking is only confirmed once we accept it and issue a confirmation.
You must provide accurate pickup, drop-off, timing, passenger, flight, luggage, and contact details. We rely on the information you give us when we price and allocate the journey.
If key details are missing, inaccurate, or change after confirmation, we may re-price, amend, or cancel the booking in line with these terms.

3. Pricing and payment

Airport transfers are usually offered at a fixed fare. Other journeys may be fixed fare or may be priced by time, distance, or route conditions, depending on the service quoted.
Unless we agree otherwise in writing, payment is due at booking, before travel, or immediately after the journey, depending on the payment method we offer for that booking.
Where you provide a card or other payment method, you authorise us to take the agreed fare and any valid additional charges permitted by these terms.

4. Additional charges after booking

The confirmed fare is based on the booking details we have at the time of confirmation. We may add reasonable extra charges if the journey changes or extra costs arise after that point.
Additional charges may apply for waiting time beyond any grace period, customer-requested changes, extra stops, route deviations, parking, tolls, congestion charges, airport access fees, undeclared luggage, specialist cleaning, damage, or where the original booking details were materially inaccurate.
If the extra cost is known before travel starts, we will normally tell you before proceeding. If the extra cost only becomes clear during or after the journey, we may charge it afterwards and send confirmation by email where appropriate.
Where we hold a saved payment method for the booking, you authorise us to charge that method for valid additional charges under this section.

5. Booking changes requested by you

If you ask to change the pickup time, route, pickup location, drop-off location, number of passengers, luggage, vehicle type, or special requirements after confirmation, we will make reasonable efforts to accommodate the change.
Any accepted change may lead to a revised fare, a different vehicle, a new pickup time, or a fresh confirmation.
If we cannot accommodate the requested change, the original booking terms remain in place unless the booking is cancelled under section 6.

6. Cancellations, refunds, waiting time, and no-shows

If you need to cancel, contact us as soon as possible. Refunds are not automatic and depend on when the cancellation happens, what work has already been done, and any costs already incurred for the booking.
Depending on the circumstances, we may issue a full refund, a partial refund, or no refund at all. We may also retain or charge a cancellation fee, waiting charge, parking cost, or other direct cost already incurred.
The closer the cancellation is to pickup, the more likely a reduced refund or no refund will apply. If a driver has already been dispatched, if airport meet-and-greet or waiting has started, or if the journey has partly been performed, we may retain all or part of the fare.
If you do not arrive, cannot be contacted, or are not ready within the applicable waiting time, we may treat the booking as a no-show. In that case, the fare may be retained in full or in part depending on the circumstances and costs incurred.
If we cancel because of our own availability or operational issue, we will usually offer a full refund for any amount paid that we cannot apply to an agreed replacement booking.
Bookings for passenger transport services are generally excluded from the statutory 14-day cooling-off cancellation right for distance contracts, unless the law says otherwise.

7. Our right to refuse or cancel

We may refuse, suspend, or cancel a booking where this is reasonably necessary for safety, security, legality, or operational reasons.
This may include abusive or unsafe conduct, intoxication, threatened damage, failed or reversed payment, suspected fraud, inaccurate booking details, undeclared passengers or luggage, lack of a suitable vehicle, or events outside our reasonable control.
If we cancel because of your breach of these terms or because the booking details were materially inaccurate, we may retain all or part of the fare and charge for costs already incurred.
If we cancel for reasons within our control and not caused by you, we will usually offer a replacement service or a full refund of any unused amount paid.

8. Delays, airport bookings, and force majeure

We monitor traffic and, where flight details are provided, we may monitor flight status to help manage pickup timing. This does not guarantee that all delays, changes, or airport issues can be avoided.
We are not liable for delays, missed connections, or service disruption caused by events outside our reasonable control, including severe traffic, weather, road closures, police incidents, airport disruption, accidents, industrial action, or system outages.
If a flight is delayed, diverted, missed, or arrives at a different terminal, additional waiting time or re-routing charges may apply, and a fresh booking may be required in some cases.
If we expect a material delay or disruption, we will communicate as soon as reasonably possible and offer alternatives where we can.

9. Passenger conduct and safety

Seatbelts must be worn where fitted. We reserve the right to refuse service if a passenger’s behaviour endangers the driver, vehicle, or other passengers.
Damage or excessive cleaning caused by passengers may be chargeable.
No drinking or smoking is allowed in the vehicle.
The hirer is responsible for a minimum penalty of £50 if the vehicle is soiled due to alcohol sickness or otherwise.
The hirer is responsible for the actions and decisions of all passengers, including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
Child seats can be provided on request where available; please specify requirements when booking.

10. Luggage, accessibility, and special requests

All bookings are one pickup and one drop-off unless otherwise arranged.
Please ensure luggage volumes and sizes are communicated so we can allocate an appropriate vehicle.
The hirer must not load the vehicle beyond its passenger or luggage capacity.
Significant (heavy or voluminous) luggage must be declared in advance so a larger vehicle can be allocated if required.
Tell us about accessibility needs, meet-and-greet requirements, additional stops, or any animal carriage. We will confirm what we can provide and any related costs.
No animals (other than guide dogs and hearing dogs notified in advance) may be carried without prior written agreement.
Personal belongings are carried at your risk. We are not responsible for property left in the vehicle, but we will make reasonable efforts to help locate lost items. Return or delivery costs may be chargeable.

11. Vehicles, subcontracting, liability, and complaints

We may substitute a comparable or higher-class vehicle, or use an approved subcontractor or partner driver, where reasonably necessary to fulfil the booking.
Nothing in these terms limits liability where the law does not allow it, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, missed flights, or missed appointments unless caused by our breach of contract or negligence.
If you have a complaint about a booking, fare, refund, or service issue, contact us as soon as possible with the booking details so we can investigate.

12. Data, privacy, and updates to these terms

We collect and use the information needed to manage bookings, take payment, provide transport services, and handle support issues. We do not sell customer data.
We may update these terms from time to time. Unless a change is required by law, the version in force when your booking is confirmed applies to that booking.
These terms are governed by the laws of England and Wales, except where mandatory consumer law in another part of the United Kingdom gives you additional rights.

Questions about these terms? Contact us.

Terms

Terms & Conditions

These terms apply to bookings with A-Class Taxis. Please read them carefully before confirming a journey.

1. Who we are

A-Class Taxis provides pre-booked chauffeur and taxi services across Hertfordshire, London, and surrounding areas.
If you have questions about these terms, contact us via our contact form.

2. Booking requests and confirmation

Bookings can be requested online, by phone, or by email. A booking is only confirmed once we accept it and issue a confirmation.
You must provide accurate pickup, drop-off, timing, passenger, flight, luggage, and contact details. We rely on the information you give us when we price and allocate the journey.
If key details are missing, inaccurate, or change after confirmation, we may re-price, amend, or cancel the booking in line with these terms.

3. Pricing and payment

Airport transfers are usually offered at a fixed fare. Other journeys may be fixed fare or may be priced by time, distance, or route conditions, depending on the service quoted.
Unless we agree otherwise in writing, payment is due at booking, before travel, or immediately after the journey, depending on the payment method we offer for that booking.
Where you provide a card or other payment method, you authorise us to take the agreed fare and any valid additional charges permitted by these terms.

4. Additional charges after booking

The confirmed fare is based on the booking details we have at the time of confirmation. We may add reasonable extra charges if the journey changes or extra costs arise after that point.
Additional charges may apply for waiting time beyond any grace period, customer-requested changes, extra stops, route deviations, parking, tolls, congestion charges, airport access fees, undeclared luggage, specialist cleaning, damage, or where the original booking details were materially inaccurate.
If the extra cost is known before travel starts, we will normally tell you before proceeding. If the extra cost only becomes clear during or after the journey, we may charge it afterwards and send confirmation by email where appropriate.
Where we hold a saved payment method for the booking, you authorise us to charge that method for valid additional charges under this section.

5. Booking changes requested by you

If you ask to change the pickup time, route, pickup location, drop-off location, number of passengers, luggage, vehicle type, or special requirements after confirmation, we will make reasonable efforts to accommodate the change.
Any accepted change may lead to a revised fare, a different vehicle, a new pickup time, or a fresh confirmation.
If we cannot accommodate the requested change, the original booking terms remain in place unless the booking is cancelled under section 6.

6. Cancellations, refunds, waiting time, and no-shows

If you need to cancel, contact us as soon as possible. Refunds are not automatic and depend on when the cancellation happens, what work has already been done, and any costs already incurred for the booking.
Depending on the circumstances, we may issue a full refund, a partial refund, or no refund at all. We may also retain or charge a cancellation fee, waiting charge, parking cost, or other direct cost already incurred.
The closer the cancellation is to pickup, the more likely a reduced refund or no refund will apply. If a driver has already been dispatched, if airport meet-and-greet or waiting has started, or if the journey has partly been performed, we may retain all or part of the fare.
If you do not arrive, cannot be contacted, or are not ready within the applicable waiting time, we may treat the booking as a no-show. In that case, the fare may be retained in full or in part depending on the circumstances and costs incurred.
If we cancel because of our own availability or operational issue, we will usually offer a full refund for any amount paid that we cannot apply to an agreed replacement booking.
Bookings for passenger transport services are generally excluded from the statutory 14-day cooling-off cancellation right for distance contracts, unless the law says otherwise.

7. Our right to refuse or cancel

We may refuse, suspend, or cancel a booking where this is reasonably necessary for safety, security, legality, or operational reasons.
This may include abusive or unsafe conduct, intoxication, threatened damage, failed or reversed payment, suspected fraud, inaccurate booking details, undeclared passengers or luggage, lack of a suitable vehicle, or events outside our reasonable control.
If we cancel because of your breach of these terms or because the booking details were materially inaccurate, we may retain all or part of the fare and charge for costs already incurred.
If we cancel for reasons within our control and not caused by you, we will usually offer a replacement service or a full refund of any unused amount paid.

8. Delays, airport bookings, and force majeure

We monitor traffic and, where flight details are provided, we may monitor flight status to help manage pickup timing. This does not guarantee that all delays, changes, or airport issues can be avoided.
We are not liable for delays, missed connections, or service disruption caused by events outside our reasonable control, including severe traffic, weather, road closures, police incidents, airport disruption, accidents, industrial action, or system outages.
If a flight is delayed, diverted, missed, or arrives at a different terminal, additional waiting time or re-routing charges may apply, and a fresh booking may be required in some cases.
If we expect a material delay or disruption, we will communicate as soon as reasonably possible and offer alternatives where we can.

9. Passenger conduct and safety

Seatbelts must be worn where fitted. We reserve the right to refuse service if a passenger’s behaviour endangers the driver, vehicle, or other passengers.
Damage or excessive cleaning caused by passengers may be chargeable.
No drinking or smoking is allowed in the vehicle.
The hirer is responsible for a minimum penalty of £50 if the vehicle is soiled due to alcohol sickness or otherwise.
The hirer is responsible for the actions and decisions of all passengers, including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
Child seats can be provided on request where available; please specify requirements when booking.

10. Luggage, accessibility, and special requests

All bookings are one pickup and one drop-off unless otherwise arranged.
Please ensure luggage volumes and sizes are communicated so we can allocate an appropriate vehicle.
The hirer must not load the vehicle beyond its passenger or luggage capacity.
Significant (heavy or voluminous) luggage must be declared in advance so a larger vehicle can be allocated if required.
Tell us about accessibility needs, meet-and-greet requirements, additional stops, or any animal carriage. We will confirm what we can provide and any related costs.
No animals (other than guide dogs and hearing dogs notified in advance) may be carried without prior written agreement.
Personal belongings are carried at your risk. We are not responsible for property left in the vehicle, but we will make reasonable efforts to help locate lost items. Return or delivery costs may be chargeable.

11. Vehicles, subcontracting, liability, and complaints

We may substitute a comparable or higher-class vehicle, or use an approved subcontractor or partner driver, where reasonably necessary to fulfil the booking.
Nothing in these terms limits liability where the law does not allow it, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, missed flights, or missed appointments unless caused by our breach of contract or negligence.
If you have a complaint about a booking, fare, refund, or service issue, contact us as soon as possible with the booking details so we can investigate.

12. Data, privacy, and updates to these terms

We collect and use the information needed to manage bookings, take payment, provide transport services, and handle support issues. We do not sell customer data.
We may update these terms from time to time. Unless a change is required by law, the version in force when your booking is confirmed applies to that booking.
These terms are governed by the laws of England and Wales, except where mandatory consumer law in another part of the United Kingdom gives you additional rights.

Questions about these terms? Contact us.