Terms

Terms & Conditions

These terms apply to bookings with A-Class Taxis. Please read them carefully before confirming a journey.

1. Who we are

A-Class Taxis provides pre-booked chauffeur and taxi services across Hertfordshire, London, and surrounding areas.
If you have questions about these terms, contact us via our contact form.

2. Making a booking

Bookings can be made online, by phone, or by email. We will confirm the booking once details and pricing are agreed.
Please provide accurate pickup, drop-off, timing, and passenger information so we can allocate the right vehicle.

3. Pricing and payment

Airport transfers are typically fixed fare; other journeys may be fixed or metered depending on the route.
Waiting time, parking, tolls, and additional stops may incur extra charges if not included in the agreed fare.
Payment is due upon completion of the journey unless alternative terms are agreed in writing.

4. Changes and cancellations

If your plans change, contact dispatch as soon as possible. We will adjust where feasible and confirm any revised costs before proceeding.
Cancellations within a short window before pickup may incur a cancellation fee, especially for airport and event bookings.

5. Delays and force majeure

We monitor traffic and flights to minimise delays, but we are not liable for delays caused by events outside our control (e.g., severe traffic, weather, accidents).
We give advice on journey time in good faith, but congestion or other events beyond our control can extend journeys. In those circumstances, we are not liable for loss or inconvenience suffered by the hirer.
If we expect a delay, we will communicate promptly and offer alternatives where possible.

6. Passenger conduct and safety

Seatbelts must be worn where fitted. We reserve the right to refuse service if a passenger’s behaviour endangers the driver, vehicle, or other passengers.
Damage or excessive cleaning caused by passengers may be chargeable.
No drinking or smoking is allowed in the vehicle.
The hirer is responsible for a minimum penalty of £50 if the vehicle is soiled due to alcohol sickness or otherwise.
The hirer is responsible for the actions and decisions of all passengers, including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
The company does not accept liability for losses incurred by passengers.
Child seats can be provided on request where available; please specify requirements when booking.

7. Luggage

All bookings are one pickup and one drop-off unless otherwise arranged.
Please ensure luggage volumes and sizes are communicated so we can allocate an appropriate vehicle.
The hirer must not load the vehicle beyond its passenger or luggage capacity.
Significant (heavy or voluminous) luggage must be declared in advance so a larger vehicle can be allocated if required.
We are not responsible for loss or damage to personal belongings left in the vehicle, but we will assist with locating lost items where possible.

8. Accessibility and special requests

Tell us about accessibility needs, meet-and-greet requirements, additional stops, or any animal carriage. We will confirm what we can provide and any related costs.
No animals (other than guide dogs and hearing dogs notified in advance) may be carried without prior written agreement.

9. Data and privacy

We collect only the data needed to manage bookings and provide service. We do not sell customer data.
For more on data handling, contact us via our contact form.

10. Updates to these terms

We may update these terms from time to time. The version in effect at the time of your booking applies to that booking.

Questions about these terms? Contact us.

Terms

Terms & Conditions

These terms apply to bookings with A-Class Taxis. Please read them carefully before confirming a journey.

1. Who we are

A-Class Taxis provides pre-booked chauffeur and taxi services across Hertfordshire, London, and surrounding areas.
If you have questions about these terms, contact us via our contact form.

2. Making a booking

Bookings can be made online, by phone, or by email. We will confirm the booking once details and pricing are agreed.
Please provide accurate pickup, drop-off, timing, and passenger information so we can allocate the right vehicle.

3. Pricing and payment

Airport transfers are typically fixed fare; other journeys may be fixed or metered depending on the route.
Waiting time, parking, tolls, and additional stops may incur extra charges if not included in the agreed fare.
Payment is due upon completion of the journey unless alternative terms are agreed in writing.

4. Changes and cancellations

If your plans change, contact dispatch as soon as possible. We will adjust where feasible and confirm any revised costs before proceeding.
Cancellations within a short window before pickup may incur a cancellation fee, especially for airport and event bookings.

5. Delays and force majeure

We monitor traffic and flights to minimise delays, but we are not liable for delays caused by events outside our control (e.g., severe traffic, weather, accidents).
We give advice on journey time in good faith, but congestion or other events beyond our control can extend journeys. In those circumstances, we are not liable for loss or inconvenience suffered by the hirer.
If we expect a delay, we will communicate promptly and offer alternatives where possible.

6. Passenger conduct and safety

Seatbelts must be worn where fitted. We reserve the right to refuse service if a passenger’s behaviour endangers the driver, vehicle, or other passengers.
Damage or excessive cleaning caused by passengers may be chargeable.
No drinking or smoking is allowed in the vehicle.
The hirer is responsible for a minimum penalty of £50 if the vehicle is soiled due to alcohol sickness or otherwise.
The hirer is responsible for the actions and decisions of all passengers, including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
The company does not accept liability for losses incurred by passengers.
Child seats can be provided on request where available; please specify requirements when booking.

7. Luggage

All bookings are one pickup and one drop-off unless otherwise arranged.
Please ensure luggage volumes and sizes are communicated so we can allocate an appropriate vehicle.
The hirer must not load the vehicle beyond its passenger or luggage capacity.
Significant (heavy or voluminous) luggage must be declared in advance so a larger vehicle can be allocated if required.
We are not responsible for loss or damage to personal belongings left in the vehicle, but we will assist with locating lost items where possible.

8. Accessibility and special requests

Tell us about accessibility needs, meet-and-greet requirements, additional stops, or any animal carriage. We will confirm what we can provide and any related costs.
No animals (other than guide dogs and hearing dogs notified in advance) may be carried without prior written agreement.

9. Data and privacy

We collect only the data needed to manage bookings and provide service. We do not sell customer data.
For more on data handling, contact us via our contact form.

10. Updates to these terms

We may update these terms from time to time. The version in effect at the time of your booking applies to that booking.

Questions about these terms? Contact us.

Terms

Terms & Conditions

These terms apply to bookings with A-Class Taxis. Please read them carefully before confirming a journey.

1. Who we are

A-Class Taxis provides pre-booked chauffeur and taxi services across Hertfordshire, London, and surrounding areas.
If you have questions about these terms, contact us via our contact form.

2. Making a booking

Bookings can be made online, by phone, or by email. We will confirm the booking once details and pricing are agreed.
Please provide accurate pickup, drop-off, timing, and passenger information so we can allocate the right vehicle.

3. Pricing and payment

Airport transfers are typically fixed fare; other journeys may be fixed or metered depending on the route.
Waiting time, parking, tolls, and additional stops may incur extra charges if not included in the agreed fare.
Payment is due upon completion of the journey unless alternative terms are agreed in writing.

4. Changes and cancellations

If your plans change, contact dispatch as soon as possible. We will adjust where feasible and confirm any revised costs before proceeding.
Cancellations within a short window before pickup may incur a cancellation fee, especially for airport and event bookings.

5. Delays and force majeure

We monitor traffic and flights to minimise delays, but we are not liable for delays caused by events outside our control (e.g., severe traffic, weather, accidents).
We give advice on journey time in good faith, but congestion or other events beyond our control can extend journeys. In those circumstances, we are not liable for loss or inconvenience suffered by the hirer.
If we expect a delay, we will communicate promptly and offer alternatives where possible.

6. Passenger conduct and safety

Seatbelts must be worn where fitted. We reserve the right to refuse service if a passenger’s behaviour endangers the driver, vehicle, or other passengers.
Damage or excessive cleaning caused by passengers may be chargeable.
No drinking or smoking is allowed in the vehicle.
The hirer is responsible for a minimum penalty of £50 if the vehicle is soiled due to alcohol sickness or otherwise.
The hirer is responsible for the actions and decisions of all passengers, including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
The company does not accept liability for losses incurred by passengers.
Child seats can be provided on request where available; please specify requirements when booking.

7. Luggage

All bookings are one pickup and one drop-off unless otherwise arranged.
Please ensure luggage volumes and sizes are communicated so we can allocate an appropriate vehicle.
The hirer must not load the vehicle beyond its passenger or luggage capacity.
Significant (heavy or voluminous) luggage must be declared in advance so a larger vehicle can be allocated if required.
We are not responsible for loss or damage to personal belongings left in the vehicle, but we will assist with locating lost items where possible.

8. Accessibility and special requests

Tell us about accessibility needs, meet-and-greet requirements, additional stops, or any animal carriage. We will confirm what we can provide and any related costs.
No animals (other than guide dogs and hearing dogs notified in advance) may be carried without prior written agreement.

9. Data and privacy

We collect only the data needed to manage bookings and provide service. We do not sell customer data.
For more on data handling, contact us via our contact form.

10. Updates to these terms

We may update these terms from time to time. The version in effect at the time of your booking applies to that booking.

Questions about these terms? Contact us.