Privacy

Privacy Policy

This policy explains how A-Class Taxis collects and uses personal data when you book or contact us.

1. What we collect

Contact details you provide when booking or enquiring (name, email, phone).
Journey details such as pickup, drop-off, timing, passenger count, and luggage notes.
Payment references and booking metadata required to manage your reservation.
Communications you send to us by phone, email, or contact form.

2. How we use your information

To confirm, manage, and fulfil your bookings.
To communicate changes, driver details, or schedule updates.
To provide customer support and respond to enquiries.
To meet legal or regulatory requirements where applicable.

3. Lawful basis

We process personal data to perform our contract with you (booking and travel services).
We may process data to comply with legal obligations or to respond to legitimate enquiries.

4. Sharing and third parties

We share only what is needed with drivers and dispatch to deliver your journey.
We use vetted service providers for payments, email, and infrastructure. They process data only to provide those services.
We do not sell your personal data.

5. Payments

Payment processing is handled by a secure provider. We do not store full card details.
We retain payment references necessary for reconciliation and support.

6. Data retention

We keep booking and communication records only as long as needed for service delivery and compliance.
You can request deletion where appropriate, subject to legal and operational requirements.

7. Your rights

You can request access, correction, or deletion of your personal data.
You can request a copy of the information we hold about you.
You can object to processing where we rely on legitimate interests.

8. Security

We use appropriate technical and organisational measures to protect your data.
Access is limited to staff and partners who need it to deliver your booking.

9. Cookies and analytics

We use essential cookies required for site functionality.
If analytics are enabled, they are used to understand site performance and improve the service.

10. Contact

For privacy requests or questions, contact us via our contact form.

Questions about your data? Contact us.

Privacy

Privacy Policy

This policy explains how A-Class Taxis collects and uses personal data when you book or contact us.

1. What we collect

Contact details you provide when booking or enquiring (name, email, phone).
Journey details such as pickup, drop-off, timing, passenger count, and luggage notes.
Payment references and booking metadata required to manage your reservation.
Communications you send to us by phone, email, or contact form.

2. How we use your information

To confirm, manage, and fulfil your bookings.
To communicate changes, driver details, or schedule updates.
To provide customer support and respond to enquiries.
To meet legal or regulatory requirements where applicable.

3. Lawful basis

We process personal data to perform our contract with you (booking and travel services).
We may process data to comply with legal obligations or to respond to legitimate enquiries.

4. Sharing and third parties

We share only what is needed with drivers and dispatch to deliver your journey.
We use vetted service providers for payments, email, and infrastructure. They process data only to provide those services.
We do not sell your personal data.

5. Payments

Payment processing is handled by a secure provider. We do not store full card details.
We retain payment references necessary for reconciliation and support.

6. Data retention

We keep booking and communication records only as long as needed for service delivery and compliance.
You can request deletion where appropriate, subject to legal and operational requirements.

7. Your rights

You can request access, correction, or deletion of your personal data.
You can request a copy of the information we hold about you.
You can object to processing where we rely on legitimate interests.

8. Security

We use appropriate technical and organisational measures to protect your data.
Access is limited to staff and partners who need it to deliver your booking.

9. Cookies and analytics

We use essential cookies required for site functionality.
If analytics are enabled, they are used to understand site performance and improve the service.

10. Contact

For privacy requests or questions, contact us via our contact form.

Questions about your data? Contact us.

Privacy

Privacy Policy

This policy explains how A-Class Taxis collects and uses personal data when you book or contact us.

1. What we collect

Contact details you provide when booking or enquiring (name, email, phone).
Journey details such as pickup, drop-off, timing, passenger count, and luggage notes.
Payment references and booking metadata required to manage your reservation.
Communications you send to us by phone, email, or contact form.

2. How we use your information

To confirm, manage, and fulfil your bookings.
To communicate changes, driver details, or schedule updates.
To provide customer support and respond to enquiries.
To meet legal or regulatory requirements where applicable.

3. Lawful basis

We process personal data to perform our contract with you (booking and travel services).
We may process data to comply with legal obligations or to respond to legitimate enquiries.

4. Sharing and third parties

We share only what is needed with drivers and dispatch to deliver your journey.
We use vetted service providers for payments, email, and infrastructure. They process data only to provide those services.
We do not sell your personal data.

5. Payments

Payment processing is handled by a secure provider. We do not store full card details.
We retain payment references necessary for reconciliation and support.

6. Data retention

We keep booking and communication records only as long as needed for service delivery and compliance.
You can request deletion where appropriate, subject to legal and operational requirements.

7. Your rights

You can request access, correction, or deletion of your personal data.
You can request a copy of the information we hold about you.
You can object to processing where we rely on legitimate interests.

8. Security

We use appropriate technical and organisational measures to protect your data.
Access is limited to staff and partners who need it to deliver your booking.

9. Cookies and analytics

We use essential cookies required for site functionality.
If analytics are enabled, they are used to understand site performance and improve the service.

10. Contact

For privacy requests or questions, contact us via our contact form.

Questions about your data? Contact us.